Without exception, the sales office must be notified by telephone 01208 78844 or email sales@caterlink.co.uk of any damages or shortages within 24 hours (excluding weekend).  Failure to do so may result in refusal of a credit note.

PLEASE CHECK PALLET ON RECEIPT - In order to serve you better, if your delivery reaches you in a damaged condition - you MUST sign the delivery paperwork stating 'Damaged on receipt' can call or e-mail our sales office immediately to report this.  We will only be able to replace damaged in transit goods if a claim is entered within 24 hours of receipt.

A photo of the damages must be taken and the exact details of damages/shortages need to be emailed to sales@caterlink.co.uk immediately.  Writing 'received unchecked' or a similar disclaiming statement, will not confer the right to subsequent acceptance of a credit or replacement.

Due to the nature of our business, all of our products are stored and handles with the utmost care.  We cannot be responsible if damages occur after delivery/collection and do not accept third party claims of any kind.

Our drivers/carriers do not have the right to collect any goods unless previously authorised to do so by our Head Office.


We have full BRC accreditation and have a duty of care to store all food products correctly, we therefore cannot accept any food product returns.  In the event of any other items being returned due to customer error, we reserve the right to apply a 25% restocking fee.


Products ordered and delivered will remain the property of Call Caterlink Ltd until paid for in full.  Call Caterlink Ltd also reserve the right to levy interest and/or an administration charge for accounts which do not strictly adhere to their payment terms and conditions.


  1. Whilst we make every effort to provide the most accurate information, items may be misprices and we reserve the right to change prices at any time without further notice
  2. VAT will be added where applicable
  3. We reserve the right should the need arise to pass on any significant increases from you supplier during the year, however we will continue to absorb normal fluctuations as far as possible
  4. No products are supplied on a sale or return basis
  5. All goods are offered subject to availability
  6. Though we continually strive to keep transport costs to a minimum we reserve the right to vary the stated charges should the need arise
  7. All dimensions stated are approximate

Credit terms can only be decided subject to Call Caterlink Ltd receiving a fully completed credit account application form, a satisfactory credit check and trade references.  Until a credit account has been agreed, orders can only be accepted on a proforma basis with the first order being paid by either BACS or cheque.

All credit accounts must be settled within 28 days from the date of invoice.  We accept the following forms of payment: BACS (preferred choice), cheque or card.

Any outstanding invoices which are not paid within our standard terms, and which are not in dispute with the company, will be charged compound interest at the rate of 2% per calendar month.